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The :20 race to answer the phone.
My Mom's been a desktop publisher practically since the dawn of the personal computer age. She's slow to adopt the newest bright and shiny technical innovations, but once she becomes a user, she learns everything there is to know about a product and its applications. Last month, I finally convinced her to upgrade her "dumb" cell phone to an iPhone 4 and she loves almost everything about it. The one thing she didn't like was that her ringtone lasted just 20 seconds before forwarding to voicemail. Too often she got to the phone just after it stopped ringing. Telephone tag is not her favorite activity so she decided to extend the ring time -- and that's when the iFun began! I'll let her explain.
I thought this would be easy so I called customer service and got a "genius."
"How do I extend the time for my ringtone," I asked.
"Why would you want to do that?"
"So I have more time to find and answer my phone. I'm sure you get this question often."
"Actually, no. I'll have to google that."
"Really? Well I've already done that and I'll give you the site, but it seemed pretty complicated and I was hoping you could give me a shortcut."
"I don't think you can change the timing. Our research shows that twenty seconds is just right."
"Not for me. I guess I'm slow. I'll just follow the online directions."
"It won't work. Twenty seconds is perfect. Some people want it shorter but we've determined twenty seconds is best."
Where do they find these geniuses? Anyway, here's how to change the timing.
Note: These instructions are for the AT&T iPhone.
1. On your phone keypad: type the * key, then # key, the number 61, then # key.
2. Press "Call." You should then see the following:
Setting Interrogation Succeeded
Voice Call Forwarding
When Unanswered
Forwards to +1xxxxxxxxxx Enabled
3. Write this actual +1... number down. It's a unique, one-time use 10-digit number. You will need it in the next step. After writing down the number, press "Dismiss."
4. Now dial *61*+1your number*11*30# (hint: to get a + on your iPhone keypad, hold down the 0 for a few seconds until it changes to a +)
5. Press "Call" and if you've entered everything correctly, you'll see the following:
Setting Activation Succeeded
Your ringtone will now last for a full 30 seconds. If you have any difficulty following this, you can always contact BJ -- our resident genius -- and he will be glad to help!
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